Our roots are local and we have been supporting individuals at home for two decades.
NLG Home Care is still a family owned and operated business with family values at our core, we have established ourselves as a leading provider of complex home care within Hull, East Yorkshire and Lincolnshire.
We are proud to have built our range of home care service on the strength of our local reputation, recognising that from your perspective it is the quality of carers that matters. So much so, 80% of our care referrals are from existing customers who recommend us to provide care for their friends and family.
To provide every service user and customer with a service that delivers an individual person centred care or support plan.
To be recognised at all levels for our high standards of professionalism, service and quality of care provided within appropriate, safe and therapeutic and home environments.
To nurture a working environment which will attract, motivate, develop and retain, the very best people in our sector. To be open, honest, fair and transparent in all our dealings. To integrate all these values into every aspect of our operation for the mutual benefit of our clients, our team members and our stakeholders.
Our overall aim of is to provide an outstanding level of care to all our service users and customers to their specific needs and wishes.
This embraces the fundamental principles of good care practice, and may be witnessed and evaluated through the delivery, conduct and control of quality care. Those that receive services from us will be able to do so in accordance with our philosophy of care and our service user and customer’s individual requirements.
NLG Home Care are committed to delivering Person Centred Care and as such all staff are trained in this philosophy. By adopting a person centred approach to care the services we offer is far more flexible and responsive.
We achieve this by ensuring that all care plans fully take into account the service users & customers expressed preferences:
- Valuing - a value base that asserts the absolute value of all human lives regardless of age or cognitive ability
- Individual - an individualised approach, recognising each service user and customer uniqueness
- Perspective - understanding the world from the perspective of the service user
- Supportive psychology providing a social environment that supports psychological needs PCC (person centred care) V+I+P+S (Brooker, 2005)